FOLS (Front Office Light System) is Accor’s proprietary integrated Property Management System designed specifically to interface fully with the brand’s distribution, reservation, CRM, and electronic payment systems. Implemented across more than 2'000 hotels in 22+ countries and 12 Accor brands, FOLS offers complete coverage of guest management functions—from check-in/out to wake-up calls and in-room telephony—via its FLINT middleware and integration with Alcatel-Lucent PBX systems.
- Full reservation-cycle management: Handles check-in/out, room status updates, express invoicing, and automated schedule integration
- Unified guest room interface: FLINT mediates between FOLS and PBX/pay TV/WiFi/room services, processing wake-up calls and messaging based on action queues created by the system
- Integrated PBX support: Certified with Alcatel-Lucent OmniPCX Enterprise and OXO Connect via AHL/OHL protocols, enabling real-time posting for telephone charges and guest interface actions
- Seamless Accor system integration: Interfaces across reservation, planning, pricing, pre-payment, loyalty system, CRM, e-invoicing, and distribution tools designed specifically for Accor operations
- Security & compliance: PCI DSS compliant, with automated backups, privacy controls, and data governance aligned to Accor standards
🔗 Learn more about FOLS
