TrustYou

Since 2008, TrustYou has led the hospitality AI revolution with its Customer Experience Platform (CXP), Customer Data Platform (CDP), and AI Agents. Trusted by over 100'000 accommodations worldwide, TrustYou aggregates public reviews (OTAs, Google, TripAdvisor) and first-party survey data into unified analytics dashboards. It enhances guest satisfaction, streamlines review response workflow, and enables direct marketing based on sentiment profiling and audience segmentation.

• Customer Experience Platform (CXP):
  Aggregates guest reviews and survey responses; delivers sentiment analysis, impact scoring, and AI-generated response suggestions; includes competitor benchmarking tools and real-time alerts.
• Customer Data Platform (CDP):
  Unifies guest identity data from PMS, surveys, and reviews; supports consent management, guest segmentation, and personalized messaging through major marketing tools (Mailchimp, Twilio, HubSpot).
• AI Agents:
  Includes Booking Agent to convert inquiries, Guest Agent for 24/7 guest support, and Staff Agent to streamline internal operations and multilingual communication.
• ResponseAI Review Assistant:
  Generates personalized, brand-consistent replies to guest reviews—across languages—with up to 80% reduction in manual response time, all from within the TrustYou inbox.
• Detailed Analytics & Reporting:
  Impact dashboards, sentiment categories (cleanliness, value, staff), STAR-style benchmarking, and goal tracking for guest satisfaction across properties.

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