Expert Services

The team that turns Blent into your operational reality

Software alone does not transform a hotel group. Blent's Expert Services team is a unit of hospitality, data, and AI specialists who embed alongside your teams to deliver outcomes, not just access. We intervene where the work is hardest: complex integrations, data governance at scale, and custom development that bends the platform to your operation.

This is a dedicated engagement, scoped and priced per mandate. You get senior expertise on demand, without building the in-house data team it would otherwise require.

Talk to us about your deployment →

Hospitality

We speak your operation.

Our specialists have run revenue, distribution, and operations inside hotel groups and chains. They translate between your commercial reality and the data layer, so the platform reflects how your business actually works, not a generic template.
Data

We connect, clean, and govern.

From multi-PMS environments to fragmented guest data across properties, we build the pipelines and the rules that make your data trustworthy and actionable across every property.
AI

We deploy intelligence that decides, not just reports.

Our team designs and tunes the AI Advisors, semantic retrieval, and conversational layers that turn your data into operational recommendations your teams can act on.

Deployment and onboarding at scale

Rolling out across dozens or hundreds of properties is an operational project, not a software install. We design the deployment sequence, manage multi-PMS data collection, and bring properties live in controlled waves with validation at each step.

Example

A multi-country group brought online across three different PMS environments, with a phased rollout designed to validate data integrity property by property before go-live.
Data governance and architecture

When data spans regions, brands, and regulatory regimes, governance is not optional. We design tiered privacy architectures, GDPR-compliant enrichment and deduplication, and the data contracts that keep enterprise and legal teams confident.

Example

A three-tier privacy filtering architecture built for a large hotel group, separating raw, processed, and analytics layers to meet GDPR obligations across markets.
Custom development

Some operations need the platform to do something it does not do out of the box. We build it: bespoke widgets and dashboards, new integrations against proprietary systems, and tailored AI Advisors built around your specific commercial logic.

Example

Custom chart widgets and a dedicated AI Advisor designed around a Revenue Manager's daily decision workflow, surfacing on-the-books trends and rate plan performance.
Integration engineering

Beyond our 170+ certified connectors, hospitality operations run on legacy and proprietary systems. We scope and build the integration, handle the edge cases, and own the data quality through to production.

Example

Integration of a proprietary spa and market-data system into the unified Blent data layer, including reconciliation of inconsistent source records.

Scope

We assess your environment and define a mandate with clear deliverables, timeline, and price.
Embed

Our specialists work alongside your teams, not at arm's length, for the duration of the engagement.
Deliver and hand over

We deliver to production and equip your teams to run it, so the value stays after we step back.

The team that turns Blent into your operational reality

Three disciplines, one team.

Hospitality

Data

AI

Where we intervene.

Deployment and onboarding at scale

Data governance and architecture

Custom development

Integration engineering

How an engagement works.

Scope

Embed

Deliver and hand over

Engage the team