aleno is a Swiss-built digital assistant platform for hotels and restaurants, uniting F&B and rooms operations in one cohesive interface. It integrates with PMS systems like Mews, Protel, and Oracle Fidelio to synchronize guest profiles, booking details, and meal plans directly into aleno, automating table reservations, upselling, no-show protection, and CRM tasks in real time. Trusted by properties like Hotel Sonnenalp and La Colombe, aleno enables smoother guest journeys and increased revenue.
- Deep PMS Integrations: with Protel, Mews, Fidelio, Daylight, and more—automated guest and booking sync, mealplan-based restaurant reservations, and in-house status visibility
- Reservation Automation & AI Table Allocation: Guests can book restaurant tables linked to their room reservation; aleno suggests optimal table placement using AI-based capacity planning
- 360° Guest Profiles & CRM: centralize contact, stay history, preferences, and F&B behavior to enable personalized marketing, upselling, and loyalty-building communications
- Marketing & Revenue Tools: suppress no-shows with reminder emails, segment guest data for targeted campaigns, operate commission-free direct bookings via embeddable widgets across web and social
- BI & Reporting Dashboard: actionable insights on reservations, occupancy, turnover, guest trends across multiple venues with custom analytics and over 18 integrations launched in a single year
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